GB FAQ
GB FAQ
GB FAQ

FREQUENTLY ASKED QUESTIONS

Here you can find out more about Firexo.

From fire classes to where to buy Firexo, we’ve got you covered with our FAQ section!

How do Firexo fire ratings compare against others?

Firexo’s fire ratings are highly competitive against every other extinguisher in the market. In fact, in a lot of cases Firexo maxes the fire tests available meaning there are not big enough fires in the test for Firexo.

In addition, Firexo can tackle all fires, beat that! To see the fire tests we have performed and what we have tested against please click HERE.

Do other distributors supply Firexo?

The smart ones do and others will too that do not want to get left behind.

Are there any special requirements when servicing?

A Firexo service providers’s trained engineer would service a Firexo extinguisher in the same way they would any other extinguisher; the extinguisher vessel and its components are broadly the same as others. However, the Firexo solution inside is totally different.

I have a powder fire extinguisher currently, is this enough?

Please contact one of our service providers for advice and they will carry out a fire risk assessment.

The use of powder extinguishers indoors can result in a sudden reduction of visibility causing disorientation jeopardizing escape, and can be harmful if inhaled. For this reason, powder extinguishers should generally not be specified for use indoors unless mitigated by a health and safety risk assessment.

What is the fire safety order?

If you own, manage or operate a business, you need to comply with fire safety law. The main law is the Regulatory Reform (Fire Safety) Order 2005 or “the Fire Safety Order”. It applies across England and Wales and came into force on 1 October 2006. There is a short Government guide on this HERE or get in contact with a Firexo service provider HERE.

Can I service my own extinguishers?

No, definitely not, and we would certainly not advise this in any circumstances; no credible company would promote this in any form. There are many parts to a fire extinguisher other than the vessel itself, such as the pressure gauge, handles, hose, nozzle, down pipe etc. etc. If, for example, a pressure gauge was faulty only a trained engineer could tell this with the equipment they carry. If ever faced with a fire, you need some assurances your extinguishers will work. The fire safety order exists for this purpose. Article 3 explains the meaning of a “responsible person” which means the owner or ultimate responsible person for a business, and their obligations which are “unconditional”.

What else will Firexo work on?

Our testing plans are already underway to perform on other Class D soft metals, aviation fuels, extending our lithium battery testing amongst a host of other materials. Our website will be updated as soon as the tests have been successfully completed.

Does Firexo intend to manufacture its own products in the future?

Firexo is currently looking at this possibility across 5 continents to enable us to best service our customers globally. Plans are underway in Europe and we are in discussions with others at this time, as well as making sure we conform to our own CE, PED and other certifications needed to be a manufacturer ourselves.

What is PED?

PED is the pressure equipment directive which applies to pressure vessels, piping, safety valves and so on. The manufacturer is responsible for their PED certification and we have inspected all certification coming from the supplier of our products to ensure they conform.

Does Firexo have CE markings?

Yes, we do, Firexo currently does not manufacture its own fire extinguishers, but we are working on this. The CE mark applies to the manufacturer of the extinguishers themselves, it is more common throughout Europe and not applicable in the USA, but we have this as well giving total piece of mind of a quality product.

Do you offer servicing to BS 5306?

Is a risk assessment still needed for my business?

For a business with 5 employees or more working in one single location, the fire safety reform states you must have the relevant fire safety infrastructure in place. As a result, a risk assessment will have to be carried out before installing Firexo, the same as it would with other extinguishers. Firexo’s extinguishers will need to be maintained and serviced annually, and a necessary risk assessment must be carried out before installation.

We believe safety is the top priority so having a trained engineer maintain your extinguishers annually and performing a risk assessment is necessary.

Is it possible to dual brand fire extinguishers with a service provider?

Firexo Processes & Procedures to run the company are strict. However, we like to think we are flexible and will offer customized services wherever possible to anyone requiring it. Please contact us HERE.

What associations is Firexo a member of?

Firexo is a member of the Fire Industry Association (FIA), NAFED, and NFPA. NFPA shapes the professional standards of the fire industry through close liaison with government and official bodies, as well as other key stakeholders.

Has Firexo performed tests on lithium batteries?

Yes, we have. Our initial tests have involved single and banks of lithium batteries above a burning tray of heptane fuel until the batteries are fully alight and burning on their own. In this test, Firexo was able to extinguish the batteries with ease. However, we continue to perform further tests and intend this testing to be on a much larger scale, announcing this more widely. You are able to see our latest test videos amongst others HERE.

Is there a kitemark on the Firexo extinguishers?

Firexo is a global brand whereas the Kite Mark is more recognised in the UK.

Firexo extinguishers are CE marked and the CE and Kite Marks are generally harmonised standards allowing us to feel safe in the knowledge that our product would gain the Kitemark when, and if we choose to apply for it in the future.

What fire ratings does Firexo have?

All our fire ratings are displayed on our website. In fact, we believe we are the only manufacturer in the world to show our actual fire tests. It is not a surprise other manufacturers do not. Have you ever seen a powder extinguisher being let off? Especially indoors? It is a very messy situation and not one fun to clean up.

What standards does Firexo comply with?

Firexo complies to European EN3 fire testing standards where available.

How do I know which Firexo product to buy?

Each Firexo product is different and we understand that our customers’ requirements are different too. Head to our products page to see what might suit you best, which can be found HERE.

What is EN3 fire testing?

Does Firexo have any ISO accreditations?

Firexo is accredited for ISO 9001, ISO 14001 and ISO 45001

ISO 9001 explained – ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

ISO 14001 explained – ISO 14001 specifies the requirements of an environmental management system (EMS) for small to large organizations. An EMS is a systemic approach to handling environmental issues within an organisation.

ISO 45001 explained – ISO 45001 is an International Standard that specifies requirements for an occupational health and safety (OH&S) management system, with guidance for its use, to enable an organization to proactively improve its OH&S performance in preventing injury and ill-health.

How much Firexo will I need?

All fires are different and will range in temperatures and sizes. If you are considering Firexo for a home, office or other business, then look at our descriptions and video examples of the sizes of fire and an explanation of the different classes. We do know it can be confusing so we have tried to simplify this where possible and you can see the fire ratings HERE.

Can I clean up the fire debris after using Firexo?

Yes – Firexo helps the debris caused by a fire become cool to the touch. After leaving the area in which the fire took place, return and start your clean up. However, only do this once the fire is extinguished and you are not in danger. If you are ever unsure as to whether you should approach an area affected by a fire you should seek assistance.

What class of fires will Firexo extinguish?

Firexo extinguishes all classes of fires, ranging from Class A to Class F. These are categorised as:

  • Class A – solid materials
  • Class B – flammable liquids
  • Class C – gases
  • Class D – metals
  • Class E – electric appliances
  • Class F – cooking oils

You can find out more HERE

Where can I buy Firexo?

Firexo are speaking to many retailers and service providers to stock our products. You can find out where to buy our products HERE

Where does Firexo fit in the current extinguisher market?

Firexo is brand new technology that the world has never seen before. Firexo has tried to fit into the current guidelines as well as possible but these guidelines in some cases have not be updated for decades. Firexo, by its very nature is now re-writing the rules in the firefighting sector, getting noticed locally and globally as the most innovative product to be seen in this market for decades. The real question to ask is does it work, and the answer is yes.

Are fire testing accreditations a mandatory requirement for extinguishers?

No, they are not; they are just guidelines but we have certified and accredited our products regardless to European standard EN3 where available.

Can I use Firexo to extinguish any fire?

Yes – Firexo comes in a range of sizes to help extinguish different sizes of fire. From a stove top pan fire in the kitchen to larger outdoor fires, Firexo can be used to extinguish all fires. The full list of fire classes Firexo will extinguish can be found HERE

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